Technology

There are few, if any, fields as dynamic as technology. But change doesn’t have to be the only constant. At Hawken, we organize our use of technology around clear, broad themes that remain relevant even as particular tools and technologies emerge, evolve and evaporate. Our approach thoughtfully balances stable ideas and principles with the flexibility to capitalize on an ever-widening stream of possibilities.
The following core values guide our use of technology across all divisions.
  • We emphasize producing over receiving information
  • Our use of technology
    • Feels natural and integrated into all subjects
    • Supports student engagement and creativity
    • Helps us to better understand our learners
    • Is woven into the fabric of our school culture
  • The way we use technology is matched appropriately to developmental needs and readiness
 
Early Childhood & Lower School (Toddler–Grade 5)
For early childhood and lower school students, we choose technology that is intuitive, interactive and application-driven. With this in mind, iPads are an appropriate match because their design is premised on simplicity. The touchscreens make these devices highly interactive without requiring the fine motor skills needed to use a stylus. Even our youngest students can begin to navigate the menus with very little instruction. At this level, skills are emerging more independently. Applications targeting specific skills (reading, math operations, and music note reading) allow us to address the individual needs of our students.

Middle School (Grades 6–8)
By the middle grades, students are ready to begin to coordinate the different components of their academic lives. They are developing awareness of themselves as students and of the types of tools available to optimize learning. Because we are teaching organizational skills as well as specific technological skills in these grades, our program assumes a more uniform character. With our “one-to-one” program, every student uses a specific model of tablet which travels to and from home. Students at this developmental stage are ready to take advantage of the precision of the stylus to draw, comment and mark materials interactively. Because they are learning methods for acquiring knowledge that transcend specific subject areas, students in the middle grades use their tablet and Microsoft OneNote as an academic organizer. This allows them to experience what it means to master a single system completely so they will be in a better position to identify and use similar systems later.

High School (Grades 9–12)
As students begin to be less tethered to specific classrooms and become more involved in sophisticated “in the field” projects, one-to-one computing is more important than ever. Just as in our Middle School, every student in our High School brings a tablet to and from school daily.

Chat and phone are available Monday – Friday, 8:00 am –  4:00 pm


Tech Help Desk
Hawken's Help Desk allows users to live chat with the technology team, submit a help ticket, review an existing help ticket and research knowledge articles for immediate suggestions. Additionally, we use a remote assistance tool called Zoho Assist, which will allow the tech team to take control of computers remotely in order to assist with troubleshooting, adjusting settings, etc. Tech team agents are live to assist you on weekdays from 8:00 am to 4:00 pm. You can reach the Hawken Tech Help Desk by clicking the button above or by visiting help.hawken.edu.


In-Person Support
While many support cases can be handled remotely, there will be times that we need to facilitate physical repairs and/or provide student access to loaner computers. For these cases, we will be open to receive computers at the following times and locations. All pickups and drop-offs should be scheduled by opening a help ticket at help.hawken.edu. One of our technicians will coordinate with you and guide you through the process and timing of dropoff and pickup. 

Lyndhurst Campus:
M-F  
8 AM - 4 PM

 Gates Mills
Campus:
M-F 
8 AM - 4 PM

 University Circle Campus:
M 8:30 AM - 4 PM
T 8:30 AM - 12:30 PM
TH 8:30 AM - 12:30 PM
F 8:30 AM - 12:30 PM
 
Technology Drop-off Boxes
Outside of the hours specified above, we can receive tablets in our drop boxes. There are two drop boxes at each campus. Gates Mills boxes are right next to the entrance of the science building. At Lyndhurst, they are near the entrance of the swimming pool. In order to make an unattended drop-off, you must open a help ticket in our system. One of our techs will assign you a new combination so you will be able to open the box when you arrive. Then, when your computer is ready for pickup, our technicians will let you know which box and combination to use.
An independent, coeducational, college preparatory day school, toddler through grade 12

Early Childhood, Lower, and Middle Schools, 5000 Clubside Rd, Lyndhurst, OH 44124
Birchwood School of Hawken, 4400 West 140th Street, Cleveland, OH 44135 
Upper School, PO Box 8002 (12465 County Line Rd), Gates Mills, OH 44040
Mastery School of Hawken, 11025 Magnolia Dr, Cleveland, OH 44106
Gries Center, 10823 Magnolia Dr, Cleveland, OH 44106

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